I changed my mind. Can I get a refund or make an exchange for a new size/color?

We do not accept returns or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

How do I know that the size I ordered is the right size for me?

Please refer to our size chart. There are no exchanges allowed so please make sure that you refer to the size chart for each item prior to selecting it for purchase.

Why does my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Can I track my order?

Yes! All customers receive a shipping confirmation e-mail when their order ships, which includes the USPS tracking number. To track your package, go to the link below, enter your tracking number, and press the “track” button to get shipment details.

Track your package at UPS

In the event that you are not available to receive your orders (i.e. on a vacation or emergency), use UPS My Choice to change your delivery time or date to avoid delays.

When will I receive my order?

Please allow 1 – 5 business days for order processing and verification, and for ground shipping or 2 business days for 2-Day Air delivery. We do not ship out on Saturdays or Sundays.

If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

I do not live in the United States. Can I place an order?

We ship worldwide! Please view our terms for specific details.

What shipping carrier do you use?

We ship all orders via UPS (Ground Service). We do not use any other shipping carrier.

Can I contact you directly with any questions?

Please email info@vellion.com with any questions regarding your order. We will do our best to reply to your question(s) within 48 hours.

Do you accept check payments? Can I use PayPal?

We do not accept payments by check. We accept Paypal, Stripe, Apple Pay, Visa, Mastercard and American Express.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Our inventory changes daily, so please check back for store updates and news announcements on product releases.

Do you sell wholesale?

We are not accepting inquiries regarding wholesales.